Steel and TMT industries are some of the heaviest industries in the world. The size of their production, inventory, machines, and orders is humongous as compared to other manufacturing industries. However, these industries lack the required amount of technology to carry out tasks efficiently and manage their prospects and customers effectively. Thus we craft software specifically for Steel and TMT industries to assist them in catering to their customers' needs and improving their services.

With Lighthouse CRM software for steel industry your business can be elevated. to a greater extent. Also, CRM for steel Pipe and fittings Manufacturing Industry can help you with your business. Similarly, CRM software for metal industry aids in business requirements.

Lighthouse CRM software for steel tmt industry assists steel and TMT industries in many ways to improve their customer services and increase their sales. With the help of Lighthouse CRM, Steel and TMT manufacturing industries can nurture their relationships with clients and prospects through enhanced software which enables them to communicate better with their customers. Lighthouse CRM software for steel tmt industry incorporates several useful features that can be crafted specifically as per the needs of different industries:

Sales & Marketing

When sales and marketing work together, revenue rises, the sales cycle shortens, and conversion rates rise, as does forecast accuracy. Sales enablement is one method of aligning sales and marketing. Sales enablement with CRM software for steel tmt industry enables businesses to provide a better buyer experience, align sales and marketing teams, and empower their representatives to be more productive and efficient. Sales and marketing executives have begun to regard sales enablement as the new standard of doing business.

  • Greater expansion of brand awareness with more sales acceptance of marketing-generated leads
  • Larger average deal size
  • Improvements in team quota achievement and the percentage of sales-forecasted pipeline generated by marketing
  • Businesses can benefit from automation in terms of marketing ROI and overall growth.
  • Marketing automation can also provide your industry with a more complete and detailed picture and insight of potential customer behaviour
  • Create a step-by-step sales process on which your employees can rely and that you can easily modify as problems arise.

Distribution and payment

A distribution CRM software for steel tmt industry keeps track of both customers and items in one place. Distributors can use CRM's monitoring and reporting features to manage customer information, track product orders, produce invoices/quotes, and automate marketing efforts. With the Distribution and payment module of CRM, industries get several benefits

  • Assists sales representatives in generating new leads and maintaining existing relationships.
  • Representatives keep track of sales activities, make customer notes, and promote internal collaboration.
  • The activities result in increased sales and improved customer service.
  • Get hold of both management and customer relationship processes.
  • Manage the operations as well as cultivate better relationships with customers.
  • Streamline the flow of goods in the supply chain.
  • Provides marketing and sales management tools as well as automates intensive customer-centric processes.
  • This real-time data assists their sales team in converting leads into buyers.
  • Provides marketing and sales management tools as well as automates intensive customer-centric processes.
  • Real-time data assists their sales team in converting leads into buyers.

Workflow automation

CRM workflow automation options enable businesses to run manual tasks, activities, and processes with less human intervention through a centralised system. Workflow automation allows businesses to accomplish more with fewer resources.

  • Human errors can occur during tasks such as data entry or migration, reminders, and asset tracking. CRM workflow automation has the potential to reduce errors in these tasks.
  • Employees are more likely to have a more satisfying work experience as a result of CRM software automation. The workforce can be more productive and focus on creative tasks. CRM has the potential to reduce employee turnover.
  • CRM workflow automation can build bridges that keep organisations running smoothly by integrating data and systems across teams and departments.
  • CRM sales workflow automation can help businesses save money on labour. Companies can reduce product time to market and improve sales and marketing efficiency. It can also be used to automate product support tasks.
  • Hiring new employees was a tried-and-true method of growing a business. However, businesses are realising that CRM workflow automation can provide a low-cost alternative.

Expense Reporting

Expense management is an unavoidable requirement for businesses seeking to increase their profitability. Automated Expense Reporting through CRM helps businesses grow by simplifying Travel and expense operations, improving the process, and increasing productivity. CRM software for steel tmt industry simplifies and tracks business travel expenses in relation to sales. This holds sales executives accountable for their business travel by requiring them to track how this trip will impact sales and revenue. This allows a company to track its ROI for each business trip and increase profitability and growth.

  • Employees can submit expense reports and related documents, including scans or photos of bills, from their computer, tablet, or smartphone.
  • Eliminate the need to fill out paper forms and hang on sales slips.
  • Reimbursement is accelerated, money is credited back to employees' bank accounts, and payment delays are eliminated.
  • Employees can submit reports quickly and easily with Automated Expense Reimbursement, reducing the time it takes for the manager to approve them.
  • Allow money to be transferred back into employees' bank accounts more quickly
  • Eliminate problems caused by errors and delays, increasing customer satisfaction.

Quote and Invoice

Quotation and invoice management is the technology that kicks off the sales process by allowing several departments within your firm to detect possible leads and plan for production forecasting. With its simple invoice and quotation generation features, the CRM quote management tool streamlines the sales proposal process. Our quote management solution can also be adjusted to match your individual needs or connected with other accounting apps if you have them.

  • Generate custom invoices for various accounts.
  • Create an invoice and send it manually, or schedule it to be sent at a specific time during your billing cycle.
  • View the current status of your payments (pending, received, scheduled).
  • Receive immediate notifications when a payment is a past due, and send follow-ups directly from your dashboard.
  • With automated billing, you can get quotes faster.
  • Create automated invoices and quotes for each customer by implementing a variable pricing strategy.
  • Different rate cards and pricing charts are used by the in-built rate contracting software, which generates the appropriate contract price for each customer.
  • Create thorough quotes in a matter of seconds using built-in rate cuts and discount restrictions.
  • Calculate and provide a full price for individual orders, making inventory management a breeze.
  • Manage and use a complete billing software system.
  • Get a complete report on your outstanding payments, approved payments received payments, and created quotations, among other things.
  • Run reports on a regular basis to keep track of delinquent payments and missed billing periods.

Complaint management

CRM software for steel tmt industry streamlines the customer relationship management process. It functions as a central repository system, storing all of your client-related data in one place. A CRM system, in basic terms, brings your prospects and existing customers together under one roof.

  • In a consolidated CRM database, you can easily manage and organise all of your customer information.
  • For greater customer engagement, keep track of your clients and prospects via multiple customer touchpoints such as social media, email, website, blog, and so on.
  • You can assist your company in responding to consumer complaints as promptly as possible by effectively monitoring them.
  • Make a favourable first impression, establish trust in your company, and bury any negative thoughts.
  • Make the customer relationship management process more efficient.
  • All of your client-related data is stored in one place with a central repository system.
  • Bring all of your prospects and current clients together in one place.

Tracking Features

Through the tracking feature enabled with CRM, industries are able to follow various processes such as order fulfilment, sales, inventory, and much more.

  • Get detailed analytics with built-in analytical tools to easily understand the data incomprehensible metrics.
  • The centralized database enables executives to keep track of all the running processes in the industry and oversee the departments better.
  • Track customer communication, prospective leads, order, sales and delivery without effort.
  • Increase the productivity and efficiency of the workflow.
  • Improve customer retention and satisfaction through prompt services.
  • Increase the company’s revenue, market value and financial status by promoting better services.

Order Management

Order management is one of the most critical components of CRM. It serves as the foundation for every CRM software in the world. A well-organized Order Management process increases the efficiency and productivity of sales activities while also improving customer service. CRM projects must satisfy the customer contact strategy by integrating with existing operational processes and structuring back-office procedures. Lighthouse CRM software for steel tmt industry takes a holistic view of processes and organisation to achieve the best level of integration between a CRM solution's framework and the company's existing back-office structures. With the help of Order management, industries can:

  • Add new order details and track new orders.
  • Keep track of your inventory.
  • Easily segment customers order types based on the category, quality, and scale.
  • Get accurate real-time information about inventory and stock updates.
  • Reduce maintenance and inspection costs with automation.
  • Real-time tracking and order status enhances service delivery and customer satisfaction.
  • Optimize back-office functions for enhanced delivery of services.
  • Integrate all the systems together with an enhanced cloud platform for improved information sharing and reporting across all the departments.
  • Eliminate paperwork and maintain the sustainability of the organization.

Campaign Management

Your clients should be delivered the right information, tailored to their needs, in the right communications style, and via the right communications channel at the right time, according to campaign management and campaign planning. The needs of your customers are at the centre of your advertising strategy. As a result, campaign management is an important part of Customer Relationship Management (CRM). CRM software for steel tmt industry enables industry executives to run and manage their online campaigns

  • Run advertising campaigns directly from your CRM and track the success of your campaigns.
  • Set up multiple marketing campaigns and phases for different customer groups and automatically generate campaigns.
  • Organise email marketing campaigns and other types of campaigns such as Pay per click, Google Adwords, and traditional marketing methods.
  • Handle all of your marketing campaigns and combine multiple campaign stages.
  • Create new leads by using web forms to automatically capture your contacts' data and assign follow-up tasks to them.
  • Filter your contacts for different campaigns and sub-campaigns by creating detailed database lists and segmentations.
  • Set up automated marketing campaigns to keep in touch with your contacts on a regular basis.
  • Fully integrated with your Sales CRM, allowing you to track and attribute leads and opportunities to campaigns.
  • Keep track of your ROI by monitoring and measuring your customer open rate, click throughs, and engagement.
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